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About One Acre Fund

Founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase her income and assets on supported land by more than 40 percent, while permanently improving her climate resilience. This is all made possible by our team of 8,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

The Malawi program, established in 2013, serves over 500,000 farmers, providing quality farm supplies and training through our “Core” program, and distributing a range of different tree species through our Agroforestry program which utilizes local nurseries situated close to farmers. Headquartered in Zomba, we operate in two distinct regions of Malawi, the densely-populated Southern region focused on staple crops and the breadbasket Central region with its rich legume and cash crop farming history. To learn more about our work, look at our Malawi program blog.

About the Role

The Retail Compliance and Operations Specialist is a key role focused on ensuring operational excellence, compliance adherence, and process improvement within the One Acre Fund retail channels. This role is critical in enhancing inventory management, cash handling, and overall operational efficiencies to support business growth and sustainability.

Success in this position means maintaining compliance standards, optimizing inventory and cash flow processes, and proactively identifying and mitigating risks related to shop operations. You will report directly to the retail program manager and manage one direct report while collaborating with cross-functional stakeholders, including the internal audit team, business operations team, and human resources. This role is based in Zomba and is fully onsite.

Responsibilities

Operational Efficiency and Inventory Management

• Analyze sales and inventory data to identify trends and areas for improvement.
• Ensure accurate tracking and reporting of inventory levels across shops.
• Develop strategies to reduce stock losses and help improve stock replenishment processes.

Cash Handling and Fraud Prevention

• Monitor cash collection and remission processes to ensure accuracy and timeliness.
• Implement controls to prevent discrepancies and potential fraud.
• Educate staff on fraud prevention measures and standard operating procedures.

Compliance and Performance Monitoring

• Conduct compliance audits to ensure adherence to organizational standards.
• Develop and maintain performance dashboards for tracking key operational metrics.
• Provide weekly reports and recommendations to the Retail Program Manager

Process Improvement and Risk Management

• Identify inefficiencies in shop operations and recommend process enhancements.
• Implement risk assessment processes to detect and mitigate operational risks.
• Work with shop management teams to implement best practices for operational effectiveness.

Stakeholder Management and Reporting

• Act as the primary point of contact for operational compliance matters.
• Assess billing accuracy and develop strategies for loss recovery.

Training and Development

• Develop and deliver trainings to improve compliance awareness and operational skills.
• Ensure training materials are up-to-date with the latest policies and procedures.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor's degree in accounting, finance, business administration, or a related field.
• Strong data analysis and visualization skills using Excel and PowerBI.
• 4+ years of experience in operations, compliance, or audit roles.
• Proven experience in managing a team and overseeing retail operations.
• Experience with inventory management systems and financial reconciliation.
• English and Chichewa fluency required

Preferred Start Date

As soon as possible

Job Location

Zomba, Malawi

Benefits

Health insurance, paid time off

Contract Duration

1 Year

Eligibility

This role is only open to citizens or permanent residents of Malawi.

Application Deadline

26 May 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.